What People Say About Cape Cod
We receive many positive comments for our work. A selection of extracts from client letters is reproduced below.
I am totally satisfied with the reno and Cape Cod have been a pleasure to work with.Tony
David Wahba was our Supervisor and he was outstanding. He always took my call, provided excellent advice and communicated all upcoming construction. He was the reason our renovation was stress free. Thanks David!Lisa & Ron
Geoff came on Monday and replaced the rotten wood on the upstairs balcony and also at the back of the laundry. I would like to thank you very much for sending Geoff to do this job. I appreciate the good advice he gave me on how to look after the house.Linda
We have had a fantastic experience with our reno. Darek did a brilliant job and Dean has been amazing. The whole process has been low stress, on time and great quality. We have already recommended Cape Cod to friends.Charlotte & Michael
Hi Scott, thanks for stopping by last week. It was lovely to see you, though I apologise for it being so chaotic. Everyone seemed to turn up at once. I wanted to let you know that the roof went on yesterday and we are delighted with the result. On plan (2 dimensions), the front roof looks quite dominate. But not in real life. It looks amazing and all works together perfectly. The pitch, the angels, the size and scale of the window – everything is great. It was such a difficult roof line to work with, but what you’ve designed is brilliant. You’ve done such an amazing job. Thank you.Bec & Andrew
Dave and I have been delighted with the build and have recommended Cape Cod to others. Special mention to Jono, our Supervisor, who has been superb. He and the team went above and beyond our expectationsFay & David
We are very happy with our new addition and thank Cape Cod and all involved for their hard work.Rachael & Adam
Dear Mr Moerman,
Rather than simply complete the customer feedback form, I wanted to pass on my personal experience of dealing with Cape Cod.
Like most people when starting to make plans to renovate the family home, my husband and I talked to friends and colleagues and met with a few companies to decide who to engage.
Whilst Cape Cod were not the cheapest option, we had received good feedback from friends and when we met with Keith Bow from your North Parramatta office we felt an instant rapport and trust that what Keith said was what would be delivered. Keith explained everything succinctly but never rushed us to make a decision to go with Cape Cod. He was always professional, friendly and all dealings were transparent from day one. He kept us informed throughout the process of finalising plans and getting these through Council. Keith never over promised or under delivered and is a credit to your organisation.
Once construction was underway we were introduced to our site foreman, Andrew Cashmore. Andrew was courteous and kept us informed all the way through the build. He managed our neighbours with ease and kept the job on track and on budget. The workmanship is of a high standard and the various tradespeople worked very hard with Andrew to ensure our project remained on program. Given the challenges of unpredictable weather and numerous other sites requiring trades, I expect this was not an easy task. However, Andrew always maintained a calm demeanour and explained any unforeseen issues along the way. He also sought our guidance if any variations were required and before work continued. He arrived to all our meetings on time or phoned to advise if running slightly late. He was a pleasure to work with.
The last 5% of any task is always the hardest and that if any, was my only disappointment. Andrew closed out 3 of the 4 final items on the defects list and we only have one outstanding item. However,
I was unable to thank Andrew for all his hard work as I hadn’t realised the last time we met was his final appointment before moving onto his other numerous projects on the go.
Whilst the accounts and administration staff have all been helpful, friendly and professional throughout our renovation project, aside from the customer feedback form and final invoice there has not been any follow up with regards to the one outstanding defect item. However, I will contact the office in the next week or so to close this out and given our experience to date, I am confident that this will not be a problem.
My friends and family are amazed that we have had such a trouble-free experience in renovating, as we all hear the horror stories. This is in large part down to Keith and Andrew. Please kindly pass on my appreciation to them both.
I would highly recommend Cape Cod to anyone planning to renovate and wish you and your organisation every success in the future.Elizabeth & Bruce
Good afternoon Gary and Kirstie,
We are sending this email to recognise the amazing work by Aaron Graham on our home.
Initially, we were a bit apprehensive with Aaron as our home would be his first project. Our concerns were quickly done away with when we found Aaron to be communicative, friendly, respectful and professional right from the get go. Throughout the whole process, Aaron kept us informed and prepared, and also took into account that we had a baby due in a few short weeks. He scheduled jobs to minimise interruption to our daily lives and also made it his aim to have the job finished by the time baby was born. In the lead up to the birth, Aaron provided us with a padlock for keys so that work could continue in our absence – something small in the eyes of others but something so considerate and thoughtful to us. And then, when the baby did arrive – a day we had tradies scheduled to attend – Aaron was so sincere in his congratulations then quickly took over and allowed us to fully focus on our new born child, when he told us not to worry about anything – we didn’t!
We anticipated quite a bit of stress during the renovation and building process but with Aaron at the helm, we can confidently say that we have experienced none of that! So much so that we have been spruiking Cape Cod’s services to anyone that will listen, especially to family, friends, and the numerous people who have approached us off the street or stopped as they have driven by to ask about your Company.
We cannot express our gratitude for Aaron enough. He is clearly an asset to your Company, and is a great ambassador for the work that you do. We are so thankful for his honesty, consistency and advice, and his patience and calm demeanour as well. We hope that his skill and professionalism is recognised throughout the Company and rewarded accordingly.
Thank you again.Annie & Rodney
Really happy with Cape Cod and the professional services they provided. The whole team was wonderful.Carol & Robert
It was a long process, but as Robert said, our trust grew! You have delivered a fantastic house. The whole team was wonderful especially Dean.Natalie & Toby
Excellent quality and service. There was only one miscommunication which is impressive considering the size of the project. We are very pleased that we went with Cape Cod.Lauren & Chris
Our whole experience was fantastic from start to finish. The whole team was wonderful, especially Scott and Matt they were great to deal with.Renee & Michael
We are over the moon with the end result, please pass on our thanks again to everyone that worked on our project.Rachel & Dave
Well it has just past the 12 month mark since we haven’t woken to the sounds of a big hello from our morning tradesmen while we girls were doing the pyjama dodge while Warren answered the door. In our eyes we have the prize of a sensational design, beaut build, beaut tradesmen and beautiful home. Thanks to all at Cape Cod and we wish you well for the future.Tracey & Warren
Please pass on how happy we are with the integrity and quality of the building as well as the respectful and friendly tradies who made coming into our personal space bearable! They were great. In particular we have to say a huge thank you to Jono as our project manager. He’s respectful, professional, very knowledgeable and attentive. All feedback was taken on board really positively. He acknowledged any delays that weren’t necessarily his cause. We trusted him and found his friendly and calm manner a complete ease to work with. He’s a great asset to Cape Cod and we would recommend him and Cape Cod to anyone. We love our home and the sense of space it has brought us. Darek’s fantastic design has been brought to life just as intended!Tracey & Will
Thank You for everything you’ve done!! Thank you for transforming our house into the most wonderful awesome house. I’d also like to thank David who has been a great been through a lot of effort to make our house the absolute best it could be.Lorna, Mike, Ruby & Edie
I’m thoroughly pleased with the entire Cape Cod experience. 10 out of 10Cindy
Hi Meeta, We just wanted to thank you for all your hard work and efforts during the design process for our first floor addition. Our gratitude to you for creating a beautiful design, one very befitting this charming old house, and one we are very pleased with. We realise we haven’t been the easiest of clients to deal with, but your perseverance and dedication has produced a wonderful result. We look forward to working closely with you and the team at Cape Cod over the coming months as the build takes shape. Thank you again!Melissa & Stuart
We were very appreciative of the attitude of Cape Cod whenever issues arose. We were always assured that the issue would be resolved and this gave us confidence throughout the whole building process.Susie & Michael
Very happy with the experience and final outcome – our construction supervisor explained everything and always delivered a good outcome for us. Overall a great team effort we love the finished product.Tracey & Warren
So happy with our second storey! Matt was such a great Manager, nothing was too much trouble for him! I have already recommended Cape Cod to friends.Caroline & Jason
We had a fantastic experience – our thanks to everyone especially Matt and Scott our Designer. We have recommended Cape Cod to a number of people and can honestly say no horror stories!!Louise & Tim
Exceeded Expectations. Have already recommended Cape Cod to friends who have signed with Cape Cod to extend their home.Michelle & Mitchell
We are thrilled with the outcome of our renovation. Returning to you for a second time obviously speaks volumes. Many Thanks!Michelle & David
The renovation was stress-free due to your excellent people such as Dean and Terry.Carolyn
Our Design Consultant Matt was helpful, patient and flexible. He listened to what we wanted to achieve and created the design that best fit our needs. Our Construction Supervisor Dean was a great manager and a particularly good communicator. He was very professional, easy to deal with and helped immensely through many of the challenges we faced. All tradesmen were very professional and provided a high standard of work. Overall, we are very happy with the end result and will be forever grateful to everyone for helping us get there.Natalia & John
I was really impressed with how courteous the tradesmen were, they were so polite and well mannered. The quality of the paperwork from the office was fantastic. Matt did very well putting up with my patience which can be short wired. Everyone did a great job and whilst I was expecting 110% that’s what we got the whole way along. A big thanks to everyone.Sarah & Jose
I would like to thank David who was always available to advise on problems as they arose. Your tradesmen were very friendly. I’d especially like to put in a kind word for Bill who was always willing to give advice when asked.Evelyn & Mark
We were most impressed with the whole build. The estimation of the cost was adhered to, we were kept up to date with developments, the time it took to complete was swift and all tradespeople were courteous and diligent. We love our new home which was a combination of Cape Cod’s directions and out particular recommendations. We would definitely recommend Cape Cod to our neighbours.Kathryn & John
Dear Gary, It’s been a few months and several big storms since our roof was inspected and alterations made by your team. So far, we are free of any problems and it’s all looking good. A huge thank you from us for your understanding and helping us out with this problem. Cape Cod really ‘came-to-the-party’ on this request and we are extremely grateful and impressed again with your service. All the very best to you in 2015. Many thanks.Howard