Privacy Policy

1. Purpose

The protection of personal information in the private sector is required by the Privacy Act 1988 as amended by the Privacy Amendment (Private Sector) Act 2000 (“Act”). All employees, officers and agents of Cape Cod Australia Pty Ltd (“Cape Cod”) are expected to comply with the Act and Cape Cod ’s policy concerning the protection of personal information.

Cape Cod is committed to protecting the privacy of individuals. We will only use your personal information for the purpose for which it was provided, in accordance with this policy or in accordance with the Act.

2. Scope

This Privacy Policy is governed by the Australian Privacy Principles under the Privacy Act 1988. This Policy applies to the collection, storage, maintenance and disposal of personal information gathered from participants as part of the delivery of services to Cape Cod customers.

3. Policy

3.1. Collection of Personal Information

We collect personal information when persons:

  1. interact with Cape Cod through the phone, in person, via email or through our website where personal details are provided;
  2. apply for positions at or contract services to Cape Cod.

We collect and store personal information to:

  1. carry on a business of providing services that you have requested;
  2. keep a record of business transactions for necessary purposes such as orders, accounts, audits, taxation and Government agencies;
  3. analyze our business transactions in order to improve our products and services;
  4. communicate with existing customers to offer products or promotions which may meet the needs of the customer;
  5. comply with the law or to use information as permitted under the law.

We collect and hold following types of personal information:

  1. contact details that may include names, business names, addresses, email  addresses, fax numbers, phone numbers, signatures and social media profile names;
  2. optional personal information that has been provided by customers, including, but not limited to occupation, gender, birth date or age; and
  3. optional surveys that provide personal information.

3.2. Security

Information that we collect may be stored, processed in or transferred between parties located within and outside of Australia.

Although we don’t send personal information overseas you should be aware your personal information may be loaded to the cloud for storage or access and it is possible that suppliers we deal with may outsource functions using overseas contractors or companies that process these services using offshore resources.

Cape Cod is committed to ensuring that the information you provide to us is kept securely. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference and loss.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to or receive from us.

3.3. Disclosure of Personal Information

Except as required by law, Cape Cod discloses personal information only for purposes that are reasonably related to Cape Cod’s Business and Association activities, and for which we have your actual consent or where you would reasonably expect Cape Cod to do so.

Cape Cod will not disclose your personal information to third parties for payment, profit or advantage without your consent.

Cape Cod may disclose personal information to third parties, from time to time, to assist in conducting business, including:

  1. contractors that perform functions on our behalf such as Design Consultants and Trades that are engaged to provide the service you have requested;
  2. technology service providers including internet service providers or cloud service providers;
  3. couriers such as Australia Post;
  4. data processors that analyse our website traffic or usage;
  5. agents that perform functions on our behalf, such as mailouts, debt collection, marketing or advertising;
  6. where a person consents to the disclosure in writing or where that person would reasonably expect Cape Cod to do so; and
  7. to persons, entities or courts as required under the law.

3.4. Direct Marketing to You

We will not send you unsolicited commercial electronic messages in contravention of the Spam Act 2003.

We may use the non-sensitive information you gave us for the purpose of promoting and marketing our Business to you if we:

  1. use the information that you reasonably expected us to use for promoting and marketing our Business to you; and
  2. provide you a simple method to unsubscribe.

We will not contact you to promote or market our Business if you requested us not to.

3.5. Accessing and Correcting Your Personal Information

You may request access to your personal information that we hold and we will:

  1. verify your identity;
  2. inform you of, and if you agree, charge you the reasonable cost of meeting your request, if any, but not for the request itself; and
  3. on receipt of payment, if any, and within a reasonable period, comply with your request.

You may request to correct your personal information that we hold and we will update your personal information so that it is up-to-date, accurate, complete, relevant and not misleading.

3.6. How to Contact Us

If you would like to access or correct your personal information, please contact our Privacy Officer by:

  1. email:
  2. writing to: Privacy Officer, Cape Cod Australia, PO Box 2002, North Parramatta NSW 1750; or
  3. phone: 02 9849 4444.

3.7. Complaints

If you believe we have breached the Australian Privacy Principles under the Privacy Act 1988 or a registered Australian Privacy Principles Code, you may lodge a complaint as follows:

  1. firstly, contact us in writing to the email or postal address in clause 3.6 and include the following in your complaint:
    • your contact details;
    • section or provision of the Australian Privacy Principles or Code that you believe we breached; and
    • our practice or policy that you believe breaches the relevant Australian Privacy Principle or Code, you must allow us a reasonable time, about 30 days, to reply to your complaint; and
  2. secondly, you may complain to the Office of the Australian Information Commissioner if:
    • you are not satisfied with our response; or
    • we do not respond to you within a reasonable time without sufficient explanation.

4. Notifiable Data Breaches

Cape Cod will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals if Cape Cod has a data breach within the meaning of the Act.